The shoe didn’t fit.
A woman based in Chicago claims Saks Fifth Avenue sold her “fake” Bottega Veneta shoes.
“I will no longer be shopping @Saks Fifth Avenue!! They sent me fake Bottega slides!!” said the woman who runs the @babybeau account on TikTok.
In the 42-second clip with more than 1.4 million views, she explained how she discovered the shoes were seemingly fake.
“I went to Bottega [store] yesterday and they confirmed that these are fake,” she claimed. “This is not their dust bag — it’s not even close to their color or the material.”
“Baby Beau” clarified that while the shoes were a dupe, the shoebox apparently was legit, alleging that “probably somebody bought these and returned fake shoes.”
The shopping fanatic noticed a difference between the shoes because she previously bought a pair of the “Patch Flat Mule” Bogetta slides, which cost $1,250, at Nordstrom, she said.
She laid the shoes side-by-side to spot the contrast, such as the craftsmanship, color and fabric.
In a statement to The Post, a Saks spokesperson emphasized that it is looking into the incident.
“[We] reached out to the customer immediately when we became aware of this matter to resolve it, as well as opened an investigation of the matter,” a Saks spokesperson told The Post. “To combat the increasing online fraud across our industry, particularly related to returns, we have also implemented more rigorous steps in our return process. These include implementing additional reviews and stronger authentication processes.”
The Post has also contacted “Baby Beau” and representatives for Bottega Veneta for comment.
Other people online claimed to have noticed similar shopping experiences at Saks Fifth Avenue.
“What in the DHgate is going on at Saks?!? This is at least the 3rd video I’ve seen today like this,” said a woman in the comments.
“Someone put their DHGate purchase in that box and returned them,” declared another.
“I’ve seen too many videos of this same thing happening to customers lately!” explained a watcher.
Amid the flurry of complaints, the Saks rep further emphasized to The Post: “It is unacceptable for any customer to have this experience. We apologize for any inconvenience, and we are working diligently to prevent this from occurring in the future.”
Meanwhile, Katie Skli, a Georgia mom, alleged “Saks fraud” when she received other than the Maison Crivelli Hibiscus Mahajad perfume — which retails for $290 — that she had ordered.
She posted a TikTok video on Feb. 6 in which she disclosed how the box appeared legitimate from the exterior to the interior — until she allegedly discovered her perfume wasn’t the real deal.
“I saw the color of the bottle and was like, ‘Oh, that’s not Hibiscus Mahajad,’ Skli said. “There is stuffed construction paper [above the perfume] so that the bottle [won’t move].”
She then noted that the box instead contained a bottle of Sarah Jessica Parker’s SJP Stash perfume, noting that there was a major price difference between it and the fragrance she said she purchased.
“Not what I ordered, not what I wanted,” Skli said. “Someone went to great lengths to scam me.”
She claimed she reached out to Saks customer service representatives, who reportedly claimed they had not heard of a similar situation happening before and said the dissatisfied customer could return the product to start an investigation — a process she thought was insufficient. Ultimately, at the end of her video, the situation was still reportedly unresolved.
More people have vocalized about alleged bad experiences with the luxury department store, such as one woman who claimed she shockingly received a can of tuna instead of the Dolce & Gabbana ashtray she ordered.
“When I opened it this is what I found … a can of tuna of albacore tuna,” said the TikToker, who goes by @howdyfolks72 online.
In a follow-up video, she said she filed complaints to customer service about the discrepancy, adding that the store accepted her return but requested she reorder the blue and white Dolce & Gabbana ashtray again.
Luckily, the second go-around was a success for the shopper.
“Thank God,” she sighed in relief upon opening the box.
