Apple Vision Pro users are reporting that their high-priced goggles are giving them black eyes, headaches and neck pain.
Emily Olman, head of marketing at the California-based real estate photography firm Hopscotch International, told MarketWatch that she suffered two “superdark black eyes” after wearing the Vision Pro for the first time.
“I wasn’t able to use it very much the first few weeks because the fit was just off,” she said.
Olman lamented that the 22-ounce headset “clearly [placed] too much weight on my cheeks.”
Ian Beacraft, the CEO of consulting firm Signal, told the news site that wearing the device caused him pain at the base of his skull and upper back after a two-hour session.
The comments by Olman and Beacraft echo those of Reddit users who have reported various ailments as a result of wearing the goggles, which have a starting price of $3,500,.
“Since I started using it, i have constant headaches,” wrote one Redditor who said they bought the headset “on release day,” which was Feb. 2.
The Vision Pro user said that Apple personnel “swapped my light seal” — the fabric attached to the headset which conforms to users’ faces and blocks out stray light.
The Redditor also wrote that they tried “both solo and dual bands” but that “none of them seem to work.”
“Today I decided not to use it for more than 24 hours and my headache is gone,” the Redditor wrote.
Other Reddit commenters offered up similar testimonials, including one who said that after the third day of using the device they were suffering from “headaches and eye strain.”
Another Redditor reported “extreme headaches” and “extreme discomfort” after wearing the headset for just 10 minutes — an experience they liken to “a torture session.”
“I feel like I’m about to have a heart attack,” they wrote.
The Post has sought comment from Apple.
While declining to comment to MarketWatch about specific user experiences, Apple noted that its official product guidelines recommend that headset wearers take a break every 20 to 30 minutes during the acclimation period.
Users who continue to experience eye strain, headaches or pain are encouraged to stop wearing the device altogether.
